Return & Refund Policy

 Returns:

The Product must be returned to Best Goodie Shop within 14 business days of your request to return your item under this Policy.

Failure by the customer to make any claim within 48 hours from the Product's delivery date (date of receipt) in any form will constitute acceptance of the goods.

The return and refund request must be initiated only for defective or damaged packages. If 14 days have gone by since your delivery, any damaged or faulty box refund request will be denied.

Damaged or faulty goods must be reported to Best Goodie Shop Customer within 48 hours from confirmation of receipt.

We will need your collaboration to document the damage or/or the defect using photographic and videos evidence and report the damage or/and the defect.

To qualify for a return, the item must not have been installed or damaged in any way by You during the time the Item is in Your possession or during the return. It must also be in the original condition (in resellable condition).

Return of goods must be freight prepaid ( In Your charge; A tracking code must be forwarded to our Customer Care Team 24 hours from the approval.

Best Goodie Shop DOES NOT PROVIDE ANY Prepaid Return Shipping Label service.

If a product is received in poor condition due to inadequate packaging, the client will be charged for repair and/or replacement of the item(s):

Returning an item is at your own risk. You must ensure that the item is adequately packaged and insured at your option and cost. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. When we receive them, damaged items will not be eligible for a refund.

For this reason, we strongly advise you to use an insured, trackable shipping method to return items.

Failure by the customer to make any claim within 48 hours from the Product's delivery date ( date of receipt) in any form will constitute acceptance of the goods. The customer will waive the right to make claims of any damages, errors, or shortages. 

Non-returnable items: 

  • Gift
  • Final Sale, discounted & Clearance Items: Please note that final Sale, rebated, and clearance items are not returnable or exchangeable.
  • Any customized-built item is non-refundable: this includes any changes to overall chain length (lengthening or shortening or any specific custom-built request).
  • Any Item installed or damaged in any way by You when the Item is in Your possession.

We require a receipt or proof of purchase to complete your return request.

Please do not send your purchase back to the manufacturer without our approval. Any return without our authorization will automatically be denied. There are certain situations where only partial refunds are guaranteed (if applicable).

The return process is straightforward: Contact our customer care team, and they will guide and assist you step by step. Once the return process has been explained, we can not accept returns on products that have been customized, especially for you or any item that returned after more than 14 days after delivery.

 

Sale items (if applicable):

Sale items cannot be refunded or returned.

Exchanges Sale Items (if applicable):

We are unable to offer, refund, or Return on any purchases. To return your product, you should send us an email.

Taxes and Duties:

The Buyer is entirely responsible for paying all applicable sales and use taxes, VAT, export and/or import taxes and duties, and all transactional taxes or levies related to each Item purchased (collectively, "Taxes"). The Buyer shall pay the Seller such Taxes as the Seller is required to collect, but the failure of the Seller to collect the Taxes will not relieve the Buyer's obligation.

The Buyer must determine, pay, collect, remit and report to the appropriate taxing authority the correct amount of all export and/or import taxes or duties payable upon export of the Item from its country of origin and import into the United States or any other country. If an exemption applies, the Buyer's sole responsibility is to establish and/or document any applicable tax exemption.

 

Refunds:

Please notify our Customer Care team here​ to fill in a claim.

Once your Return is received and inspected, we will notify you that we have received your returned item with your refund request's approval or rejection.

If your Return inspection is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. Any refund may be withheld until we receive the Items back from the Buyer.

To qualify to return an item under this Policy, the items must be returned to us, within 14 days of receipt in their original packaging, along with all included accessories. They must not be damaged in any way by the customer during the time the item is in the customer's possession.

 Note: Any refund may be withheld until we have received the items back from the Buyer. If a refund request is approved within the inspection, your refund will be issued as a store credit less the original handling fee charges or to your initial payment method.

Additional Notes:

The Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.

Shipping and handling charges are non-refundable

Due to non-damage or defect-related feedback, any refused package delivery within the US will be issued a store credit to refund less the 15% original handling fee charges.

Due to non-damage or defect-related feedback, any refused package delivery within the Europe, Asia and Pacific countries will be issued a store credit to refund less the 20% original handling fee charges.

Under this policy, if you receive an incorrect, defective, and/or damaged item or for any return claim or refund, notify our Customer Care team within 48 hours at ​support@bestgoodieshop.com​ to fill in a claim. Any notifications or claims outside of this window will be denied.

Any international customs duties and taxes will not be refunded.