Refund and Return Policy

Refunds:

Please notify our Customer Care team at ​support@bestgoodieshop.com​ to fill a claim. Once your request is approved, your refund will be issued within a certain amount of business days.

Once your return is received and inspected, we will notify you that we have received your returned item, with the approval or the rejection of your refund request.

If you are approved, then your refund will be processed and issued store credit as a refund will automatically be applied to your account within a certain amount of business days. Any refund may be withheld until we have received the items back from the Buyer. If a refund request approved, your refund will be issued as a store credit less, the original handling fee charges.

 

Returns:

It may be initiated within 14 days of delivery only for defective or damaged packages. If 14 days have gone by since your delivery, unfortunately, we can’t offer you a refund on any damaged or faulty package.

The Item must be unused/uninstalled and be returned in the same condition that you received it. It must also be in the original condition (in resell-able condition) and not installed.

Return of goods must be freight prepaid; a tracking code must be forwarded to our Customer Care Team.

 

If a product is received in poor condition due to inadequate packaging, the client will be charged for repair and/or replacement of the item (s):

Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

For this reason, we strongly advise you to use an insured, trackable shipping method to return items.

Failure by the customer to make any claim within 48 hours from the delivery date of the product in any form will constitute acceptance of the goods, and the customer will waive the right to make claims of any damages, errors or shortages.

 

Non-returnable items: 

  • Gift
  • Final Sale, discounted & Clearance Items: Please note that final Sale, rebated, and clearance items are not returnable or exchangeable.
  • Any customized-built item is non-refundable: this includes any changes to overall chain length (lengthening or shortening or any specific custom-built request)

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer without our approval, 

any return without our approval will automatically be denied. There are certain situations where only partial refunds are guaranteed (if applicable)

The return process is straightforward: Contact our customer care team, and they will guide and assist you step by step. Once the return process has been explained, remember that we can not accept returns on products that have been customized especially for you or any item that returned after more than 21 days after delivery.

 

Sale items (if applicable):

Sale items cannot be refunded or returned.

Exchanges Sale Items (if applicable):

We are unable to offer, refund, or return on any purchases. To return your product, you should send us an email at support@bestgoodieshop.com.

 

Taxes and Duties:

The Buyer is entirely responsible for paying all applicable sales and use taxes, VAT, export and/or import taxes and duties, and all transactional taxes or levies related to each Item purchased (collectively, “Taxes”). The Buyer shall pay the Seller such Taxes as the Seller is required to collect, but the failure of the Seller to collect the Taxes will not relieve the Buyer’s obligation.

The Buyer must determine, pay, collect, remit and report to the appropriate taxing authority the correct amount of all export and/or import taxes or duties payable upon export of the Item from its country of origin and import into the United States or any other country. If an exemption applies, it is the Buyer’s sole responsibility to establish and/or document any applicable exemption from Taxes.

 

Additional Notes:

The Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.

Shipping and handling charges are non-refundable

A package that is refused due to non-damage or defect related feedback will be issued store credit as a refund less the 15% original handling fee charges. 

If you receive a piece that is incorrect or damaged, please notify our Customer Care team within 48 hours at ​support@bestgoodieshop.com​ to fill a claim. Any notifications or claims outside of this window will be denied.

Any international customs duties and taxes will not be refunded.